Refund policy
At Fly Young, we want you to feel confident in your purchase. If there is an issue with your order, please review the following return and exchange guidelines.
1. Eligibility for Returns & Exchanges
We accept return or exchange requests for eligible products if:
- The product is unused and unworn
- The product has not been washed or altered
- The original tags are attached
- The product is returned in its original packaging
- The product is free from stains, marks, perfume, makeup, or other signs of use
- The return or exchange request is made within the applicable return window
Products that do not meet these conditions may be rejected.
2. Return & Exchange Window
Return or exchange requests must be raised within 7 days of delivery.
All exchanged products will be delivered in 7 business days.
Requests submitted after this period may not be accepted.
3. Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return or exchange.
These may include products specifically marked as non-returnable, sale/final-sale items, or products where the product page specifically states that returns or exchanges are unavailable.
4. Wrong, Damaged, or Defective Products
If you receive:
- A damaged product
- A defective product
- The wrong product
- A product with a manufacturing issue
please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs or videos showing the issue.
Our team will review the request and, where the issue is determined to be our responsibility, provide an appropriate resolution.
5. Size Exchanges
If you need a different size, you may request an exchange within the applicable exchange period, subject to:
- Product eligibility
- Availability of the requested size
- The product being unused and in its original condition
If the requested size is unavailable, we may provide an alternative resolution at our discretion.
6. Return Process
To initiate a return or exchange, contact:
Email: support@flyyoung.in
Please include:
- Order number
- Name used for the order
- Product name
- Reason for return/exchange
- Relevant photographs or videos, where applicable
Our team will review your request and provide the next steps.
7. Return Shipping
Where the return or exchange is due to a customer preference such as size, fit, colour, or change of mind, return shipping charges may apply.
Where the product received is incorrect, damaged, or defective, Fly Young will review the issue and determine the appropriate shipping resolution.
8. Refunds
Once the returned product has been received and inspected, we will process the approved refund.
Once the refund is approved it will take 10 days to credit to the original payment method.
Refunds will generally be made through the original payment method or another appropriate method communicated by our team.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
9. Products Purchased During Sale
Products purchased under special promotions, clearance offers, or marked as Final Sale / Non-Returnable may not be eligible for return or exchange.
The applicable conditions will be displayed at the time of purchase.
10. Important Note
We recommend checking the size guide and product information carefully before placing your order.
For hygiene and product-quality reasons, we cannot accept products that have been worn, washed, altered, damaged, or returned without their original tags and packaging.
11. Contact Us
For return and exchange requests:
Fly Young
Email: lukzbysunaina@gmail.com
